How to simplify complex ideas or technologies

May 9, 2013

It’s one of the things that companies, and particularly technology companies, struggle with most – how do they explain a complicated idea, product or service in a way that their target audience can relate to.  Here’s a great example from … Continue reading


How to get defamatory online posts taken down

May 6, 2013

NOTE: this is not a post on how to get negative posts removed.  For advice on what to do to address these, please visit 5 things to do to tackle negative reviews online This post provides advice on how to … Continue reading


Yelp! 5 things to do if you get a negative online review

If you have a business – particularly one that deals directly with consumers – reviews are an increasingly important tool for growing your business.  With more review sites and an increasing number of reviewers, the chance you’ll get negative reviews … Continue reading


How to use video to differentiate your business

May 3, 2013

Yesterday I was talking with @mone_Knows  about innovation in PR.  I mentioned how very few companies have worked out how to use video as part of their public relations, marketing and online customer service activities, and she showed me a video … Continue reading


Would I buy the Ford Fusion Hybrid?

April 29, 2013

DISCLOSURE: Ford Motor Company Canada provided me with a 2013 Ford Fusion Hybrid for me to drive from Toronto to SXSW, in Austin, TX, and back. I covered all additional costs including gas. Since my return I have also driven two … Continue reading


The problem with social media

Please stop endorsing me on LinkedIn.  No, I mean it… STOP it. Recently I’ve been getting a lot of endorsements on LinkedIn – and an increasing number of them are from people that have no firsthand experience of my skills … Continue reading


Public Relations is long-term, not just real-time

DISCLOSURE: Ford Motor Company Canada provided me with a 2013 Ford Fusion Hybrid to drive from Toronto to SXSW, in Austin, TX, and back. I covered all additional costs including gas. Since my return I have also driven two other … Continue reading


WHERE ARE CANADA’S STARTUP MARKETERS? [A response]

April 11, 2013

I wanted to share my thoughts on a problem that fellow startup communications professional @MarkEvans wrote about recently.  He asked the question, ‘where are Canada’s Startup Marketers?‘ and also offered his take on why good marketing people are hard to … Continue reading


The most important day for BlackBerry since 1999

March 27, 2013

I wrote early in 2012 that for the BlackBerry10 launch to be the saviour the company hoped for would be more about perception than technology or sales figures. Yesterday I appeared on CTV, ahead of the company’s Q4 2013 earnings … Continue reading


It’s Make or Break for BlackBerry

Last night I explained to CTV Toronto why tomorrow’s Q4 results are the biggest announcement for BlackBerry since it launched its first handset in the late 90s. You can see the full interview here: Tech Tuesday: RIM’s biggest day since … Continue reading